Shipping & Delivery Policy

1. Order Processing Time

All orders placed Monday through Friday are processed within 24 to 48 business hours. Orders placed on weekends or French public holidays are prepared on the following business day. Once your package is processed, you will receive an automated shipping confirmation containing your tracking number and tracking portal link.

2. Delivery Destinations & Timeframes

We fulfill deliveries across metropolitan France, the European Union, and select international destinations:

• Metropolitan France: 2 to 4 business days via Colissimo / Chronopost.
• European Union: 3 to 6 business days via DHL Express / DPD Europe.
• International Destinations: 5 to 10 business days depending on customs clearance procedures.

3. Tracking & Delivery Verification

Every physical package is assigned an end-to-end tracking code. Customers can follow their parcel in real time from dispatch to doorstep. In the rare event of transit delay or delivery exceptions, our Paris-based support team is available to open inquiries directly with the carrier.

4. Digital Services & Informational Access

Where our platform offers digital wellness guides, educational nutritional programs, or subscription access to member resources, delivery is instantaneous via electronic delivery to your registered email address without shipping fees.

5. Damaged Packages & Reshipment

If your shipment arrives damaged, unsealed, or compromised in transit, please notify us within 48 hours of receipt at [email protected] with photos of the outer box and contents. We will immediately arrange a replacement shipment at no additional cost.