Returns & Access Policy

1. 30-Day Return Guarantee

You have 30 calendar days from the date of package delivery to request a return for unopened dietary supplement bottles with their original tamper-evident seals intact. Because supplements are ingestible health goods, health safety standards prevent us from accepting returns on opened or partially used containers.

2. Step-by-Step Return Process

1. Request an RMA: Email [email protected] with your order number and reason for return. Our support team will issue a Return Merchandise Authorization (RMA) within 24 hours.
2. Secure Packaging: Place the unopened items securely in their original carton or equivalent protective packaging, enclosing the RMA slip.
3. Dispatch: Send the return parcel via a tracked postal service to our Paris returns facility.

3. Return Shipping Address

4. Inspection and Refund Timeline

Upon arrival at our Paris facility, returned merchandise is inspected within 48 business hours. Once verified, refunds are issued immediately back to your original method of payment. Banks typically credit your account within 5 to 10 business days depending on the financial institution.

5. Digital Content & Access Cancellation

For subscription memberships or digital nutrition manuals, access can be cancelled at any time through your account settings or by contacting customer service. Upon cancellation or refund approval, digital access rights are updated immediately.